Effective Date: March 1, 2026 · Last Updated: March 1, 2026
By accessing or using the e2eforms.com platform, website, and all related services (the "Service"), operated by the owner of e2eforms.com ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
E2E Forms provides a web-based platform for creating, distributing, and managing online forms, quizzes, surveys, and agreements. The Service includes form creation and hosting, submission collection and storage, end-to-end encrypted (E2EE) form options, file upload handling, quiz and assessment grading, digital agreement and signature workflows, analytics and reporting, and application programming interfaces (APIs).
The Service is provided "as is" and "as available." We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.
To access certain features of the Service, you must register for an account. You agree to:
You must be at least 13 years of age to create an account. If you are under 18, you must have the consent of a parent or legal guardian. Each user is solely responsible for all actions performed through the Service under their account.
You agree not to use the Service for any unlawful or prohibited purpose. Prohibited activities include, but are not limited to:
We reserve the right to suspend or terminate any account found to be in violation of these Terms, without prior notice and at our sole discretion.
You are the data controller for any personal data collected through forms you create using the Service. You are solely responsible for ensuring your forms and data collection practices comply with all applicable privacy laws, including the GDPR, CCPA, and any other relevant data protection legislation. We act as a data processor on your behalf.
The Service offers optional end-to-end encryption (E2EE) for forms. When E2EE is enabled:
Important: You are solely responsible for safeguarding your encryption passphrase. We strongly recommend storing it in a secure password manager. Loss of the passphrase means permanent, irrecoverable loss of all encrypted data associated with that form.
For forms without E2EE enabled, submission data is encrypted at rest on our servers using AES-256 server-side encryption. This means data is stored as ciphertext in the database, protecting it against unauthorized database access or breaches. However, the server holds the encryption key and can decrypt data as needed to provide Service features such as AI grading, analytics, notifications, and data export. While we implement commercially reasonable security measures, you acknowledge that server-side encryption is not equivalent to End-to-End Encryption — the Service can access this data in the normal course of operations.
We retain your data for as long as your account remains active. Upon account termination or deletion, we will delete your data within 90 days, except as required by law or as necessary to resolve disputes.
We implement commercially reasonable administrative, technical, and physical security measures designed to protect the data processed through the Service, including TLS encryption for data in transit, access controls, secure server infrastructure, and regular security reviews.
You acknowledge and agree that no system connected to the internet is completely secure. Despite commercially reasonable security measures, data breaches, unauthorized access, and security incidents can and do occur, even to the largest and most well-funded technology companies in the world with dedicated security teams numbering in the thousands. Past breaches at major companies — including those with billions of dollars in resources — demonstrate that absolute security is not achievable.
We do not warrant or guarantee that the Service will be free from security vulnerabilities, data breaches, unauthorized access, or other security incidents. You use the Service with the understanding that security risks are inherent to any internet-connected system.
To the maximum extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to any data breach, unauthorized access, or security incident affecting the Service, including but not limited to loss of data, loss of revenue, loss of business, reputational harm, regulatory fines, or any other damages, regardless of whether such damages arise under contract, tort, strict liability, or any other theory of liability.
This limitation applies regardless of whether the breach or incident involves encrypted or unencrypted data. With respect to end-to-end encrypted data, we note that in the event of a breach, such data would remain cryptographically protected and unintelligible without the user's passphrase.
In the event that we become aware of a confirmed security breach affecting your data, we will notify you within a commercially reasonable timeframe and in accordance with applicable law.
You are responsible for:
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or relating to:
This indemnification obligation shall survive the termination of your account and these Terms.
To the maximum extent permitted by applicable law, in no event shall the Company be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising out of or in connection with your access to or use of (or inability to access or use) the Service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, even if we have been advised of the possibility of such damages.
In no event shall the Company's total aggregate liability to you for all claims arising out of or related to the Service or these Terms exceed the greater of: (a) the amount you have paid to the Company in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100.00).
The Service is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, the Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.
We do not warrant that the Service will meet your specific requirements, be uninterrupted, timely, secure, or error-free, or that any errors will be corrected.
Certain features require a paid subscription. Payments are non-refundable except as required by applicable law. We reserve the right to change pricing at any time, with reasonable notice to existing subscribers. If payment fails or a subscription lapses, we may downgrade your account to a free plan.
We reserve the right to modify, add, or remove features and plan tiers at any time. This includes, but is not limited to, changing feature availability, adjusting usage limits, discontinuing specific functionality, or restructuring plan offerings. We will make reasonable efforts to provide advance notice of material changes that reduce functionality of paid plans. Continued use of the Service after such changes constitutes acceptance of the updated plan terms.
Free plans and features are provided on an as-available basis and may be modified or discontinued at any time without notice. No guarantees are made regarding the long-term availability of any specific feature on any plan tier.
The Service, including its design, code, features, documentation, and branding, is the property of the Company. You retain ownership of all content and data you upload or create through the Service. By using the Service, you grant us a limited, non-exclusive license to process your content solely as necessary to provide and improve the Service.
We may suspend or terminate your account at any time, with or without cause, and with or without notice. You may terminate your account at any time. Upon termination, your right to use the Service ceases immediately. We are not obligated to retain, forward, or provide copies of any data associated with a terminated account.
Free accounts that remain inactive for twelve (12) consecutive months may be suspended or deleted at our discretion, with reasonable advance notice.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law principles.
Exclusive Jurisdiction: Any and all disputes, claims, or causes of action arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located within twenty-five (25) miles of Pittsburgh, Pennsylvania. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum or lack of jurisdiction.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us. If the dispute is not resolved within thirty (30) days, either party may proceed with formal legal action in the courts described in Section 13.
Class Action Waiver: You agree that any claims relating to these Terms or the Service shall be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action.
The Service may integrate with or contain links to third-party services. We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at your own risk.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. We will make reasonable efforts to notify users of material changes. Your continued use of the Service after changes constitutes acceptance of the revised Terms.
e2eforms.com
Pittsburgh, Pennsylvania, United States
Email: support@e2eforms.com